IELTS for UKVI and Life Skills (A1 & B1) Cancellation and Transfer Policy (Sri Lanka & Maldives) - Click here
Regular IELTS Cancellation and Transfer Policy (Sri Lanka & Maldives) - Given below   

Transferring your test date

Candidates may apply for test date transfers by checking the details and following the instructions given on the following links:

Cancelling your IELTS test

When to request for cancellation Admin Fee Processing Timeline How to apply

Stage 1 - Up to 5 Weeks before Test Date

* No supporting documents required.

Sri Lanka - LKR 15,000 (Deducted from test fee)

Maldives - MVR 875 (Deducted from test fee)

 30 Days

Through the Test Taker Portal 

Easy Steg Guide

Stage 2 - Less than 5 Weeks before Test Date and up to 2 Days after Test Date

* Only under Special Circumstances with supporting documents.

Special circumstances under which you can apply for a refund:

  • Serious illness or medical incident (such as hospital admission or a major injury) - Medical Certificate 
  • Bereavement (loss of a close family member) - Copy of Death Certificate 
  • Hardship or trauma (such as being a victim of crime or involved in a traffic accident) - Police / Medical Report
  • Military service - Official Letter

Important information to know before submitting your cancellation request:

  • Cancellation after the test date - If a medical certificate confirming illness on the date of the test is provided within 2 days of the test date, together with the submitted cancellation request on the Test Taker Portal, the fee is refundable.
  • Only medical certificates in English are accepted. If we have not received your submitted cancellation request along with an upload of supporting documentation/evidence on the Test Taker Portal by the second day after the test, you will be marked as absent and forfeit all claims.
  • Please note that we do not accept sick notes issued by family members.
  • Requests submitted through telephone, email or over the counter are not accepted. 
  • Late or incomplete requests will not be accepted.
  • Refund/cancellation requests are subject to approval. You will receive a confirmation of the acceptance/rejection of your request within a week of submitting your request. 

How to cancel your test:

Step 1 – Log in to the Test Taker Portal 
Step 2 – View your test booking under upcoming tests
Step 3 – Request for cancellation
Step 4 – Submit accurate information and upload the required supporting documentation/evidence
Step 5 – Add your bank details if you had paid offline and submit your cancellation request

For a detailed step-by-step guide, please refer to the Easy step guide available in the ‘Downloads’ section of this page. 

Please visit our Take IELTS site for the IELTS Online cancellation policy.
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